Returns & refunds
If it is not right, send it back.
A clear return process, with no conditions hidden in the small print.
Internal note: this is an editable template, not final legal advice. Mark for legal and operational review before launch.
Return window
Returns are accepted within the published window from the delivery date, in markets where a return workflow is live. RETURNS WINDOW
Condition of returned items
Items should be unused, in a resaleable condition and returned with their original packaging where possible. Faulty items are handled separately under warranty.
How to start a return
Contact support with your order number and the reason for the return. We reply with return instructions and the correct return address for your market. RETURN ADDRESS
Return shipping
Who pays return shipping depends on the reason for the return and your market's consumer law. VERIFY POLICY
Refunds
Refunds are issued to the original payment method once the return is received and checked. Banks and card issuers may take additional days to display the credit. VERIFY POLICY
Consumer rights
Nothing in this policy limits statutory consumer rights in your country, including EU and UK cancellation rights where they apply. PENDING LEGAL REVIEW
