Shipping & delivery
How your order reaches you.
Processing, transit, tracking and import charges, explained plainly.
Internal note: this is an editable template, not final legal advice. Mark for legal and operational review before launch.
Order processing
Orders are prepared for dispatch on business days, excluding public holidays in the fulfilment country. ORDER PROCESSING TIME
You receive a confirmation email at purchase and a shipping confirmation with tracking once the order leaves the warehouse.
Destinations
We ship to the destinations listed at checkout. Countries are added only once delivery, returns and support are workable there. COUNTRIES SERVED
Delivery estimates
Transit times are estimates provided by the carrier and are counted from dispatch, not from order placement. DELIVERY TIMES BY REGION
Delivery times, shipping costs and any import charges may vary by destination. Available costs are shown at checkout where applicable.
Shipping costs
Shipping is calculated at checkout based on destination and order value. SHIPPING COSTS BY REGION FREE SHIPPING THRESHOLD
Carriers and tracking
Primary markets are served with tracked shipping. The carrier depends on your destination. VERIFY CARRIER
Duties, taxes and import charges
Where import charges can be calculated for your destination, they are shown at checkout. Where they cannot be calculated in advance, they may be collected by the carrier before delivery. DUTIES AND TAXES METHOD
Incorrect addresses and failed deliveries
Please check your address carefully at checkout. If a parcel is returned to sender because of an incorrect address or an uncollected delivery, we will contact you to arrange the next step. VERIFY POLICY
